San Antonio's celebrated boutique hotel manages to preserve the city's rich history while using innovation to stay ahead of the competition.
The mark of a good host is making guests feel welcomed. To master the art of hosting, guests must feel embraced and comfortable through curated experiences to create lasting memories.
Hotel Emma, nestled in the iconic Pearl Brewery, has garnered high praise and accolades as a premier destination in San Antonio. Through an urban-chic aesthetic and tributes to the city's history, its exquisite attention to detail, culinary offerings, and planned events make the experience a must for all Texans.
TXi spoke with Hotel Emma CMO Beth Smith to understand how the unique establishment blends innovation with a visual telling of San Antonio's story.
A Storied Hotel
The hotel building was built in 1984 and was once Pearl's Brewhouse, designed by celebrated Chicago architect August Maritzen, who specialized in breweries and designed more than 80 across the U.S., Canada, and South Africa. Odes to his creativity remain throughout Hotel Emma. In the lobby, guests can find oversized brewery machinery and pipes accompanied by sleek design accents and subtle reflections of Texan and Mexican influences.
The setting and detail spotlight the beauty of San Antonio's architectural landmarks and manage to preserve the integrity of Alamo City by creating a boutique hotel unlike any other. Hotel Emma manages to tell a story as rich as the city's history that surrounds it.
"Storytelling is all about human connectedness. When you share stories with your guests, it gives them conversational currency to take home and share with their friends. We celebrate the pride of our past and embrace our history as it connects to our present lives. It develops cultural understanding and boosts memory."
The Past Is Prologue
Storytelling is woven into the hotel's fabric, and Hotel Emma manages to carefully integrate stories into the one-of-a-kind events designed for its guests. From tastings to walking tours, the hotel not only manages to keep its visitors engaged and entertained but finds ways to spotlight local traditions.
Smith and Hotel Emma recognize the impact and adventure a tasty drink or food item has when reflecting on a new experience.
"I have always loved storytelling and conversational currency by creating fun experiences like creating a cocktail, scent, culinary delight or gift to take home and share a little bit of their experience."
A careful dance of honoring San Antonio's history and celebrating its innovations puts Hotel Emma in a league of its own.
"Innovation allows us to add value to our business so that our business does not plateau. It also helps us stay ahead of the competition."
Strengthening Its Place in the Community
As communities strengthen and bounce back from the pandemic, San Antonio's return is nothing short of triumphant. The city will always be a popular tourist destination, and Hotel Emma provides a significant boom to the local economy.
"Hotel Emma at Pearl has been a huge part of transforming San Antonio to a culinary destination. We are a one-of-a-kind experience that cannot be replicated."
As more people continue to make their way to San Antonio and visit its charming part of the world, Hotel Emma will continue to grow as the city does.
"Life at Hotel Emma at Pearl is always evolving as a destination within a destination…stay tuned."